FREQUENTLY ASKED QUESTIONS


WHY SHOULD I CHOOSE MYESHOP.PK

The level of quality of our salt lamps are unmatched. We offer very easy online ordering system and pride ourselves not just on our natural high quality products but also our high level of customer service. We direct source the highest grade of Himalayan salts from the source. We are experts in natural wellness, we own our Salt Store and only sell items customers love. Try us out and we guarantee you will have a great experience. We are confident that we have the cheapest online prices (including shipping).

DO YOU HAVE ANY PHYSICAL OUTLETS WHERE I CAN BUY YOUR PRODUCTS

Currently, MyEshop.pk is exclusively an online store. This gives us the advantage of adding new products to our inventory quickly and easily.

CAN I HAVE MY ORDER DELIVERED OUTSIDE PAKISTAN

We are accepting/shipping orders all over the world and you can place your orders from anywhere in the world.

HOW IS THE QUALITY OF THE PRODUCTS AT MYESHOP.PK

As seen from the photos, all of the products we’re offering are of very good quality. We always quality check our products before placing them in our Online Store. Do note, however, that there may be a slight difference between the color on-screen and the color of the actual product due to screen quality and/or the environment lighting when the photo was taken. As such, we can only assure you that products will be at least 95% similar to the photos on screen.

WHAT SIZE LAMP SHOULD I GET

One of the most important things to consider when choosing a salt crystal lamp is the location it is going to be used in. This will determine what size is needed to effectively employ the benefits. Our smaller items work well on desks at home or at the office. For small rooms, a medium 3 to 5 Kg salt lamp works very well. However, living rooms, dens, large bedrooms, and offices would need two medium 3 to 5 Kg lamps. There is no disadvantage to having many salt lamps.

WHAT IS INCLUDED WITH THE PURCHASE OF A HIMALAYAN SALT LAMP

When you purchase a genuine Himalayan Salt Lamp from MyEshop.pk, we supply you with everything necessary to begin using the lamp once it arrives at your door. The Salt Lamp comes fastened securely to a sturdy base made of Rosewood, and we supply you with a spring loaded, UL listed electrical cord and light bulb. If your light bulb burns out, you can purchase replacement bulbs easily from your local electric store. You can also experiment with different color bulbs to achieve an even more personalized look for your Salt Lamps.

DO YOU ALLOW EXCHANGES IN CASE THE ITEM I GET IS WRONG OR DEFECTIVE

MyEshop.pk offers exchanges in cases if the product is defective.

DO YOU HAVE A MINIMUM ORDER REQUIREMENT

We don’t impose a minimum order requirement. You can order as many or as few as you want.

HOW SAFE IS SHOPPING AT MYESHOP.PK

MyEshop.pk values the privacy of its customers, which is why we take all of the steps necessary to ensure that your details are kept securely and will not be available to third-party organizations. Please read our privacy policy for more information about the privacy and security settings of the website.

WHAT DO I DO IF MY ITEMS HAVE NOT ARRIVED

Items are sent to customers within 10 business days after they have placed their order. However in some cases and in International Delivery, we may take longer, up to 20 business days, to ship the order. We ship on all week days (Monday to Saturday), excluding public holidays. To ensure that your order reaches you in the fastest time and in good condition, we only ship through our agents and reputed courier agencies. In case of Payment via Credit/Debit Card, Internet Banking, ATM Deposit, Cash/Cheque Manually Deposit in our Bank Accounts, your order won’t be shipped until the funds have cleared in our account. If you have not received your order within 21 business days, please contact us immediately.

CAN I CHANGE OR CANCEL MY ORDER

You can change or cancel your order by calling our help desk number or email. We will not be able to change or cancel your order once the product has left from our warehouse.

DO I GET A TRACKING NUMBER

Once your order has received, we will send you an email with the order number. To track your order visit TRACK YOUR ORDER and enter your Order ID with your Email and press the “Track” button.

WHAT IS CASH ON DELIVERY

With Cash on Delivery option you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on MyEshop.pk (Only for Pakistan).

HOW ARE ITEMS PACKAGED

All items are carefully packaged at our warehouses – as to avoid any form of damage.